Overview

After applying the C20200927.zip Professional Services (PS) patch to disconnect idle sessions, you discover that idle connections are still not disconnecting due to 'keep-alive' signals sent by IVT terminal emulation sessions. 

Information

The Gemini sub-version of OneSCM is handled by our PS Team. Contact your Account Manager for assistance.

<supportagent>

1. Apply the Macro "External Teams::Escalate ticket to BU (all brands)" and indicate that the client has applied the C20200927.zip patch but is still experiencing sessions that are not properly disconnecting.
2. Advise the client that their case has been forwarded to PS and that PS will contact them to resolve the issue.

</supportagent>